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Award Winning Customer Service

Reviews

“I would like to take this opportunity to offer a formal recommendation for Pioneer Basement Solutions. Because of the difficulty of the job, others turned us down. So when we contacted Pioneer and spoke to [they’re representative], who was very pleasant, knowledgeable and accommodating, we knew we would be in good hands. The crew was professional, fun, and considerate of their surroundings. When they were finished, they made sure everything was cleaned up and put back together and then some. Thank you so much Pioneer. Without your willingness to go that extra mile for your customers, we would have never accomplished what we did, when we did.”

Danielle W.
Cleveland, Ohio

The installation went great. They first removed some built-in shelves that were covering where the drain needed to go in and then they got to work on the drain. They did a good job getting the drain in and then putting concrete back over it and plastic panels over the base of the walls. They also put the sump pump in and tested the drain to the street. We weren’t sure if the drain was clear so this gave us peace of mind. At the end they cleaned everything up completely and gave us a sump pump demonstration. After letting the concrete set for two weeks they came back and reinstalled the shelves, which we appreciated a lot.
The crew was excellent. They have been working with Pioneer for years and know their job well. They did quality work and were good about answering questions and explaining things.
We had been putting off the waterproofing for years because of bad experiences we had heard of in the past, but this went exactly as I wanted. They did excellent work at a fair price. I wish we had gotten the basement waterproofed years ago.

Bierne
Fairlawn, OH

We hired Pioneer for water proofing our basement. We would recommend them to anyone. Everything went well. We also had them water proof our granddaughter’s house and she was extremely pleased as well. Thank you Angie’s List!

Rose
Wadsworth, OH

Ron came out to take a look at the issues and patiently talked through the options. I generally don’t do well with sales pitches, but there was absolutely so pressure and honestly just felt like he was here to help us solve a problem we connected with them about. |All the Pioneer Team was professional and respectful – answered questions through each aspect of the project. |Dug out away from one wall, put the waterproofing on along with a membrane, relayed drainage, and connected the existing sump pump. Installed foundation strips on the inside of two walls.

Phyllis
Akron, oH

Pioneer Basement Solutions has pretty reasonable price and they got the work done very neatly; they did not leave my house in a mess. They are very efficient and I would highly recommend them. Pioneer Basement Solutions also did my dad’s basement and we are very happy with them.

Suzanne
Alliance, OH

Ron was on-time for the job review, checked the basement wall for moisture, thoroughly explained the required work to properly complete the job and showed us the company insurance certificates. The cost was reasonable for the scope of work required, the estimated installation time-frame was also to our satisfaction and Ron did not employ a high pressure sales pitch. We were contacted the week before the job was started to make sure the dates met our schedule. Caleb was the crew leader and the entire crew was on time both days. Caleb reviewed the entire job with us before starting, checked the inside basement wall for the crack locations and any unforeseen utility lines along or within the wall area that was being repaired. Caleb patiently answered my questions during the job so that I could learn the correct procedure to complete this job. The entire crew was friendly and cleaned up the work area upon completion. Caleb went above the job scope by installing topsoil upon completion to make up for the large boulders that they removed from along the basement wall work area. The soil was also thoroughly compacted during the back-fill to help with the settling this coming spring. The completed work area looks as good as before the job was started and they replanted the plants located within the work area with our understanding that they could not guarantee their survival from being disrupted during the cold weather. We are very satisfied with the entire job and strongly recommend this company to anyone needing their services for basement water seepage. This is a professionally run company that does not use high pressure/unnecessary sales techniques and employs a knowledgeable caring work crew with a high work ethic. Thank you Ron, Caleb and crew for a job well done!

James
North Canton, OH

“If you ever need a recommendation in as far as the work performed and the crew assembled to do it, count on me. Your men were congenial, courteous, respectful and professional. Your work is first class, and it has been a pleasure having your company in our home.”

Canton, OH

“We called many of the one hundred and twenty references you gave us when you first came to look at our house. All of them we called were very pleased with the work you had done for them, and with the men you have as workers. We can see why that is so. We feel the same way they did: you are truly professionals, and a company that demonstrates integrity. Now you can add us to your huge reference list. Thank you again for a trouble free experience.”

Kent OH

“You are fortunate to locate and hire such a nice group of workers that do an excellent job and interact so well together. I will recommend your team to anyone that needs a basement solution. Health and peace to the whole team!!”

John
Broadview Heights, Ohio

“Everyone that worked at our home was very kind and considerate. I was very comfortable leaving everyone at my home and they were very respectful of my home. Thank you for reminding us that there are good hard working companies out there.”

Kim and Jonas S.
Massillon, Ohio

“I thought your whole staff was very courteous, hard workers, and very thorough. I felt comfortable leaving my home unattended while they finished. Thank you for such wonderful service. I will always recommend your company anytime basement waterproofing is needed.”

Tammy K.
Uniontown, Ohio

“[The salesman] was so very nice and very informative! He put me to ease because I had other estimates that were [through] the roof. Your crew was great all the way around, and yes I would recommend you.”

Yogi S.
Massillon, Ohio

“I would like to take this opportunity to commend you and your technicians. Throughout the entire project the men were courteous and respectful of my home. They were diligent in completing the job with exceptional clean up. I am extremely pleased”

Dee
Kent OH

“A neighbor stopped by and asked me who had replaced my basement wall and waterproofed my basement. As I was talking to her about our potential nightmare, I began to realize the impact of what you had done for me and my family. In an age where quality work is often difficult to come by, your company stands head and shoulders above most… Although some companies might have had lower estimates, this proved to be a classic case of getting what we paid for.”

Tim
Cuyahoga Falls, OH

“I really appreciated the professionalism that the entire crew showed while working here. The crew lead and excavator did an amazing job. I also really appreciated [you’re representative] for being very thorough with his quote. Also, I left you an outstanding review on Angie’s List!”

Jason S.
Ravenna, Ohio

They started on time (despite delays in other projects because of extremely wet weather earlier in the year), and finished on schedule (a major accomplishment considering the magnitude of the project).  They were organized, professional, knowledgeable in all aspects, and hard working.  They kept me advised of the goals for the day and answered all my questions honestly and respectfully.  They were always on time.  I enjoyed having the crew around.

The job was done correctly.  Did it right versus quickly.  At the end of the day they cleaned up any messes and made sure any equipment was not in our way.  At the end of the project they helped put my things back in place in the basement, and cleaned up all debris. They finished the outside by bringing in topsoil and planting grass seed.

As the customer they always put me first.  If they had questions they asked rather than assumed.  They made sure I understood what was happening at each step along the way.

I highly recommend Pioneer Basement Solutions.

Craig
Cannfield, OH