Basement Waterproofing Company Reviews, What To Look For
Searching for basement waterproofing company reviews may not result in a clear picture. So how do you know which basement waterproofing companies will be a good fit for your basement problems? As in any business there are different models out there. There is the sales and marketing organization that offers a product or service, usually “unique to only them”. There is the one trick pony that touts “there is only one way to fix a problem”. There is the cafeteria style offering many options to choose from. Then of course there are variations in size and age: working out of the home to national franchise and newbie to decades old.
The sales and marketing organization basement waterproofing company usually trains a team of sales people (we’re skipping the marketing team that gets the sales person in your door for sake of this conversation) on just enough of a few things to be convincing when selling their unique system. Funny thing is, every customer they meet is a perfect fit for their unique system. So they sell that system to every customer regardless of the need. And there is the agreement the company had to sign on a corporate level to sell that system…and only that system to every customer. If you hear “franchise” or “national” you know you are dealing with this type of company.
The one trick pony basement waterproofing company is similar in nature to the sales and marketing organization in that they sell the same thing to every customer they meet. After all, there is only one way to really fix the problem…right? Why then do you get different opinions from each company? Confusing to most people without construction knowledge. The truth is there are different types/ sources of basement water seepage and they require different solutions.
So if you have wet basement walls, the outside solution will stop water from entering the foundation. But the interior system company says that by draining all the water from the bottom that will dry out the foundation…problem, solved a lot cheaper and easier. But the water is still going through your foundation to get to the drain.
If you have ground water under your floor, installing drainage under your floor will stop the water from ever building up again. But sealing the walls on the outside is the “right way to fix it” according to some. Problem is new drains on the outside of the foundation will not get the water building up under the basement floor and no company will guarantee it will.
The cafeteria style basement waterproofing company will offer exterior only, interior only, combinations of both etc… BUT BEWARE there are companies in the other categories that want to look like a cafeteria style so they walk you through the different solutions in a way that manipulates you to believe their “system” is the best one. Common sense tells most homeowners if they have wet basement walls the best way fix that is to stop the seepage on the outside. But they also have areas where water is seeping in at the floor level that is behind a garage or front porch, enclosed patio and you are not going to tear those out! this is where combining solutions makes sense. Or maybe all walls are dry and the original seal to the foundation does not need to be redone. or maybe there is evidence of water under the basement floor.
So when looking through basement waterproofing company reviews you will undoubtedly look for reports like Better Business Bureau, Angie’s List, Home Advisor, The Attorney General etc… What you want to look for is actual complaint records. Organizations that give a letter grade A through F have criteria for those grades that might not align with your criteria. For example, a basement waterproofing company may have an A+ with the Better Business Bureau but have over 30 complaints. There is no excuse for a pattern of complaints whether there are 5 or 30. Read the complaints for a good idea on how companies respond.
You will be able to find basement waterproofing with not only no complaints but positive reviews as well. You will have to dig to get to them though but the search is worth the effort to get a reputable company that will solve your basement leaking, and have a record of standing behind their work.
Call Pioneer Basement Solutions for a free evaluation and project quote. Pioneer is a “cafeteria style” basement waterproofing company offering all solutions and combinations. And we use employee labor, we do not work out of the home and are not held to any restricting contract from a franchise or national agreement. Since 1979 Pioneer has a record of perfect customer service.
BBB Accredited Business with an A+ rating and ZERO complaints
Twelve Time "Super Service Award" Winners from Angie's List
Home Advisor Screened and Approved
Hope this article helped you with basement waterproofing company reviews, what to look for