I have to start by saying that we have never had a fully great experience with a contractor- and Pioneer absolutely broke that stereotype for us! From the start with Ron in the sales process- we never felt pressured or led astray on our options. We had so many companies bid the job because it was so big and we were terrified of what was right to do. Ron's solution was the perfect combination of all the options we had been pitched and researched and we knew we had found the right fit. Fast forward to the job itself- your typical experience is different guys in and out every day, feeling like you are a stranger in your own home, not knowing the progress- right?? That is NOT the case with Pioneer! Our foreman Kyle Bunner was here before his crew every morning, kept in communication with us throughout the whole process, and was proactive in helping us solve any challenges that came up.
Not just overseeing his team, but actually working as well. That is rare and these are qualities all foreman should have! The entire team that we saw over the almost 2 week long job: Kyle (x2), Greg, Tom, Jason, Armani, and Josh were all professional, outgoing, and respectful of our home throughout the process. THANK YOU Pioneer Basement Solutions, for getting this massive issue resolved for us, making us feel assured, and most importantly- breaking the mold of what we typically experience when hiring a contractor. I work in the business of customer service, so our expectations are extremely high, and your team rose to them all.